Returns Procedure for Online Orders

Unwanted/unsuitable goods:

At Infinite Bargains we hope that you will be happy with the tools and equipment you order. However, should you have a change of mind for any reason, under the Distance Selling Regulations you have the right to cancel your order for any item purchased on the web site for a refund. The following conditions apply:

  • Orders must be cancelled within fourteen days beginning with the day after the date goods are delivered by contacting 0191 526 7081 and quoting your order reference number. You can also use our online returns form found
  • Goods must be returned in their original unspoilt condition; i.e. unused and in their original packaging.
  • We regret that we are unable to refund any return postage costs.
  • We are unable to issue any refund until the goods have been inspected.
  • All goods should be suitably wrapped/packaged to make certain of safe handling and to protect them during transit.
  • Your refund for the retuned items will be made within seven days of reciept of the return via your original payment method.

If there is a fault or missing parts:

Rigorous inspection and batch testing procedures are carried out by our Quality Control department and every effort is made to ensure all products reach you in full working order.

However should either of the following apply please contact the Customer Care Department on 0191 526 7081 immediately or within 7 days of delivery quoting your order reference number.

Missing Parts

Should your product be found to be missing parts Customer Care will arrange for these to be sent out.

Faulty goods

Should your product be found faulty on delivery Customer Care will arrange the collection of your product for inspection.

  • Should the goods be verified to be faulty, Infinite Bargains will either:
    • Deliver a replacement free of charge, or
    • Refund the price you paid for the goods if replacement is not required.
  • We are unable to issue any refund until the goods have been inspected.
  • Please include your order reference number and contact details with the returned goods.
  • Your legal rights are not affected

In the event that a product you purchased develops a fault during its guarantee, usually 12-months from purchase date, we may offer repair, exchange or refund as appropriate. Your legal rights are not affected. Please contact the Customer Care department for further assistance.


Refunds will normally be made to the same method of payment as your original purchase within 14 days of the transaction date.